Job Description

Job Description

Job Description

Bilingual Receptionist & Office Assistant

Location: Conroe, TX

Company: Manuel Builders

About Us:
Manuel Builders is a customer-focused, employee-centric, and privately owned homebuilding company with a legacy of over 65 years. Known for building exceptional homes ranging from $250,000 to $850,000, our team designs and builds custom homes tailored to our customers' needs. We are expanding into the Greater Houston market and investing in a dynamic and innovative work environment, including a state-of-the-art design center.

We are dedicated to providing high-quality craftsmanship while fostering a supportive workplace. As we continue to grow, we are looking for a dedicated Bilingual Receptionist & Office Assistant to join our team at our Design Center in Conroe on the S 336 Loop.

Position Overview:
This full-time role is a blend of receptionist, assistant, permit specialist, and marketing responsibilities. The ideal candidate will be people-oriented, organized, and able to juggle a dynamic workload. You will represent our company at the front desk, handle office operations, and assist with permitting, marketing, events, and customer support.

Responsibilities:

• Customer Interaction:
  • Greet customers and visitors promptly, professionally, and warmly.
  • Answer incoming calls, addressing inquiries in both English and Spanish.
  • Maintain a presentable and professional demeanor as the face of our company.
• Office Management:
  • Keep the office clean, organized, and stocked with necessary supplies.
  • Coordinate cleaning staff schedules and any maintenance.
  • Assist with managing calendars/meetings for managers and employees.
• Permitting & Documentation:
  • Handle all permitting needs for production jobs, including preparing, submitting, and following up on permits (many are submitted online or handled via email/mail, however some do require physical drop off and pick up).
  • Update permits in client dashboards and maintain accurate records.
• Customer Support & Data Management:
  • Assist with scheduling site evaluations and preparing change orders in client software.
  • Update and maintain client information in the CRM, as needed.
• Event Planning & Execution:
  • Assist with planning, scheduling, and executing company events.
  • Coordinate décor and logistics for activities such as meet-the-builder events or holiday gatherings.
  • Represent the company at sponsored or community events.
• Marketing Support:
  • Edit and send out marketing materials.
  • Manage the inventory of marketing collateral, ensuring materials are current and well-stocked.
  • Ensure that the sales office and design center consistently meet or exceed company presentation standards.
  • Coordinate with vendors, designers, and contractors to maintain and update physical marketing assets, including signage, sales office displays, and merchandising.
  • Partner with the corporate marketing department to identify and address community-specific needs and opportunities as requested by the Marketing Director.
  • Act as a liaison between corporate marketing initiatives and the local sales team’s needs.
• General Administrative Support:
  • Provide support to managers and employees.
  • Collaborate on creative problem-solving to improve operations.

Qualifications:

• High school diploma or equivalent.
• Fluent in English and Spanish (written and verbal).
• Proficiency in Microsoft Word, Excel, and email platforms.
• Ability to learn and adapt to customer software systems.
• Highly organized, efficient, and able to manage time effectively.
• Excellent communication skills, both on the phone and in person.
• A positive, lighthearted attitude with a mature and confident demeanor.
• Reliable transportation, valid driver’s license, and ability to travel locally during the day.
• Self-motivated with a go-getter attitude and creative problem-solving skills.

Preferred Traits:

• Strong customer service orientation with a sincere love for people.
• Ability to stay calm under pressure and maintain a professional attitude.
• Interest in contributing to the growth of the company and potentially exploring sales opportunities in the future.

What We Offer:

• Competitive pay aligned with ADP and national builder standards.
• Full benefits, including health, dental, and vision insurance.
• 401(k) plan with company matching after one year.
• Paid Time Off (PTO) that accrues during the first year and increases after the second year.
• A dynamic, collaborative, and customer-centric work environment.

Apply Today:
Be part of a team that is as dedicated to its employees as it is to its customers. Join us in our mission to build homes—and relationships—that last a lifetime.

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