Job Description

Payrate: $40.00 - $45.00/Hour

Summary:

The Retail Operations & Communications specialist will support internal field communications and operational initiatives that drive field sales readiness, execution, and engagement. The ideal candidate is a self-starter who thrives in a fast-paced, highly-collaborative and innovative work environment. This role will primarily be responsible for developing, implementing and platforms that keep company field sales employees informed and engaged in all aspects of the retail business. The Retail Operations & Communication Specialist will support operational initiatives and provide communication counsel and support across various field and corporate leaders and teams.

Role & Responsibilities:

• Collaborate directly with key stakeholders to drive consistent execution of internal communication messages in support of business needs and strategy, according to a calendar in alignment with a communications style guide.
• Lead internal communications campaigns that educate and inform employees, drive awareness of tools and resources, and direct them to take action in key initiatives.
• Develop and drive innovative communication solutions, including the implementation of new channels and applications.
• Develop standard operational procedures, checklists, and guides in collaboration with various stakeholders.
• Lead and manage multiple projects from conception to completion, set goals and gather metrics to measure success.
• Support field team inputs on store list updates and provide information to cross functional teams for monthly updates
• Manage onboarding/off boarding of all field associates including administrative management, systems, uniforms, field tools, checklists execution and reporting, field training process, reporting and communication to field leaders
• Support retail-wide communications priorities that will help drive the business and improve field operational readiness and execution.
• Adept at communicating with an operational lens, with keen understanding how to create and deliver content for various audiences.
• Ability to thrive in a challenging, demanding, and rapidly changing environment with a “can-do” spirit and flexibility.
• Host town halls and other drive time Webex meetings for large field team.
• Collaborate with teams on survey creation and implementation in field visit system.
• Act as an advocate for the field and corporate teams while being a conduit between the teams.
• Additional duties and responsibilities as assigned by management.

Key Competencies:

• A result oriented, self-starter who can run with projects while keeping key stakeholders updated on progress, opportunities and issues.
• Collaborative, flexible mindset to develop and implement new initiatives, while continuing to drive awareness and participation in existing programs.
• Quick learner with an ability to manage multiple projects, focus on priorities, possess a high attention to detail, and think on his/her feet in a dynamic, fast-paced environment.
• Demonstrate ability and initiative in making decisions and problem solving independently even in the absence of complete information while considers all relevant factor.
• Create strong relationships with colleagues across the company to drive solutions.
• Strong sense of urgency and a passion for flawless execution.
• Extremely comfortable with quickly learning new systems and processes.
• Independent, ability to work autonomously, and can take full charge of responsibilities, but not afraid to ask for guidance when needed.
• Strong time and project management skills – able to prioritize and handle multiple tasks with concurrent and competing deadlines.
• Willing to able to travel nationally. Travel about 10% of time.

Minimum Qualifications:

• BA/BS degree in journalism, public relations, communications, operations or other relevant area of study, or equivalent work experience in the retail, direct sales, technology, or telecommunications industry.
• 4-6 years of experience in related field desirable, though not required
• Experience working in a corporate environment is preferred
• Experience in corporate or field sales communications, retail operations, or project management with a focus on internal and executive communications
• Strong experience working in a matrixed organization with different stakeholders and a broad variety of responsibilities
• Excellent communication, writing and editing skills
• Proficient skills in Microsoft Suite (Excel (Pivots & Vlookups), Word and PowerPoint)
• Experience with Adobe Suite and Microsoft SharePoint
• Strong project management skills

Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $45.00 per hour. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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