Job Description

Salary: $19.41 - $41.27 Hourly Location : Manassas, VA Job Type: Part-time Benefitted (PB) Job Number: 202509589 Department: LIBRARY Division: PUBLIC SERVICES Opening Date: 03/13/2025 Closing Date: 3/20/2025 11:59 PM Eastern

GRADE: A12

Hiring Salary: $19.41- $24.88 Introduction The Prince William Public Library seeks an energetic and customer service-oriented individual to join our dedicated team as a Library Assistant. This individual will work both independently and collaboratively to deliver exceptional internal and external customer service to our staff and the vibrant, diverse community we serve. The Library Assistant position is crucial to our library services and can serve as a launch pad for a successful career. About This Role: Provide excellent customer service by responding to questions and referring patrons to appropriate departments or individuals. Interpret and explain library policies and procedures to patrons. Collect fees using a cash register. Operate the cash register to collect fees. Assist patrons with technological equipment including printers, copiers and fax machines Maintains and arranges the library collection, including following shelving and shelf reading procedures and removing damaged materials. (Pull hold requests, tidy up shelves, and assist with reports) Attend and participate in meetings and training. Participate in library and county outreach events Work independently or as part of a team. Check materials in / out and help locate materials Created, updated, and maintained patrons' records using library software and databases Minimum Requirements: 8th grade education and 12 months customer service experience. Preferences: Customer Service Experience. Scheduling flexibility. Cash handling experience. Experience using Microsoft products (Office 365, Teams, Word, Excel) Experience using library software and applications. Special Requirements: The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business. Work Schedule: This is a permanent part-time position working 20 hours per week. Scheduling flexibility is imperative. Scheduled hours will fall within the following operating hours: Monday through Wednesday 8:30 am-8 pm, Thursday through Saturday 8:30 am -5 pm, and Sunday 12 am-5 pm. The schedule includes one evening and rotating weekends. Hours are based on the library's needs. Starting Salary Range : $19.41- $24.88 We offer benefits for part-time Staff, including: Vacation and Sick Leave Benefits Personal days Paid Training The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan. Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position. The following positions do not accrue leave and are not eligible for holidays or other fringe benefits: Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates. 01 I understand that information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited. I have read, understand, and acknowledge the above statement. I decline to proceed any further in this process. 02 What is your highest level of completed education? MLS Bachelor's degree or higher Associate's degree 8th - 12th grade None of the above 03 Please quantify your experience in Customer Service. 4 or more years 2 - 3 years 1 year Less than 1 year 04 Please specify any areas where you have twelve months or more experience in customer service. Ensure this information is included in the work history section of your application. Public Library School Library Bookstore Retail Help Desk None of the above 05 Please select the options that best reflect your customer service experience and responsibilities (select all that apply): Explaining policy and applicable procedures to patrons Handling confidential information Providing customer service via phone or email Resolving customer complaints independently Informing customers of products and services Providing written response to customer inquiries Assisting with outreach or events None of the above 06 Please select the options that describe your experience handling money and preparing financial documents. Check all that apply: Experience receiving money and providing change Experience using a cash register Experience reconciling a cash drawer/change fund Creating financial reports including deposits None of the above 07 Indicate which applications with which you have at least 6 months of experience: Microsoft Outlook Microsoft Teams Microsoft Word Microsoft SharePoint Video conferencing Software (WebEx/Teams/Zoom) None of the above 08 This application is for a 20-hour part-time position per week that will not become full-time. Are you interested in a part-time position? Yes No 09 This position requires some evening and weekend hours. Please indicate any shifts during which you are unavailable: I am unavailable for the day shift, 9:00 a.m. to 5:00 p.m. I am unavailable for the evening shift from 12:00 p.m. to 8:00 p.m. I am unavailable for the weekend shift. Currently, Saturday from 9:00 to 5:00 pm and Sunday from 1:00 pm to 5:00 pm I am available to work any of these shifts. Required Question Prince William County, VA

Job Tags

Hourly pay, Permanent employment, Full time, Temporary work, Work experience placement, Work at office, Holiday work, Shift work, Sunday, Day shift, Saturday, Afternoon shift,

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