Job Description

**If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.****Please log into to search for positions and apply.**Patient Access Representative (7:00A-7:30P)101 Truman Medical Center# **Job Location**University Health Truman Medical CenterKansas City, Missouri# **Department**Patient Access UHTMC# **Position Type**Full time# **Work Schedule**7:00AM - 7:30PM# **Hours Per Week**36# **Job Description****Patient Access Representative (PAR) I****Your First Step into Healthcare Lets Make a Difference Together!****Patient Access Representative (PAR) I**, youll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether youre checking them in at the Emergency Department or helping them navigate the registration process, youll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Lets get started on an exciting healthcare journey!### **What Youll Be Doing:*** **Welcome Patients Like a Pro**: Whether theyre coming in for a routine procedure or an emergency, youll make sure their registration process goes smoothly and stress-free.* **Provide Stellar Customer Service**: Youll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.* **Support Patient Flow**: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.* **Be a Problem-Solving Rockstar**: From verifying patient details to handling complex situations, youll be the go-to person to tackle any questions and make sure everything runs smoothly.* **Jump Between Areas**: From the **Emergency Department** to **Outpatient** and **Inpatient Registration**, no two days are the same, and youll get a chance to assist across different areas of the hospital.### **What Were Looking For:*** **High School Diploma** or equivalent.* **Customer Service Experience**: If youve worked with people before, whether in a retail, hospitality, or healthcare setting, youre halfway there! If youve completed the **UH Patient Access Rep/Patient Scheduler Apprentice Program**, even better.* **Top-Notch Communication Skills**: Youll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!* **Strong Writing & Keyboarding Skills**: Youll need to capture accurate details and process information quickly and efficiently.* **Ability to Learn and Grow**: Youll need to complete a **Patient Access Representative II competency exam** within one year, and be ready to move up when youre ready!* **Problem Solver**: From questions about insurance to patient concerns, youll need to tackle issues head-on with confidence and professionalism.* **Attention to Detail**: Youll be handling important patient information, so being thorough and organized is a must.### **Nice to Have (But Not Required):*** **Two years of patient contact experience** If youve worked directly with patients before, even in an office, youll feel right at home here.* **Medical Terminology**: Its a bonus if you know a bit about medical terms, but were happy to teach you!* **Experience in Healthcare**: If youve worked in a hospital, business, or insurance office, youll hit the ground running.### **Why Youll Love This Role:*** **Kickstart Your Healthcare Career**: This entry-level position is the perfect opportunity to get your foot in the door and start building your career in healthcare.* **Work with a Fun, Supportive Team**: You'll be part of a team that values positivity, collaboration, and providing excellent care for every patient.* **Endless Growth Potential****Patient Access Representative II** role and beyond.* **Every Day is Different**: Whether you're registering patients in the Emergency Department or helping them get set up for outpatient procedures, no two days will ever be the same!* **Make a Real Difference**: Your work directly impacts the patient experience. Youll be part of an essential team that helps people get the care they need!If youre excited to help patients feel at ease, navigate the registration process, and be part of a healthcare team that makes a difference, we want YOU on our team. Apply today to join us as a **Patient Access Representative I** and start your career in healthcare!**Working at University Health is about making a difference. It's providing the best care to every patient every day.** University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.

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