Job Description

Reporting to the Reservations Manager, the role involves day-to-day management of the hotel's reservations, to co-ordinate and maximize all enquiries and bookings. You will be responsible for

JOB RESPONSIBILITIES:

• Keep updated files on all upcoming groups upon receipt of turnover.
• Ensure accuracy between all systems, (Sales, Events and Reservations) .
• Detail each Group profile and/or reservation with Group specific information (rate rate code deposits location requests package inclusions contract concessions etc).
• Build rates and inclusive packages specific to each Group (create routing profiles deposit policies cancellation policies etc.).
• Process travel agent commissions.
• Act as liaison between group meeting planners and S ales /Event Manager .
• Assist with group blocks management including communicating with internal/external clients
• Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
• Manually assign specific accommodations based upon feature and/or location requests.
• Provide reservation and pick up reports upon request.
• Cross reference Group resumes with system information and ensure accuracy.
• Attend Pre-Planning and/or Pre-Conference Meetings with clients as requested
• Review no shows from previous night and make corrections as needed.
• Ensure all group functions and audits are completed in an accurate and timely fashion.
• Oversee airline crew manifest reservations
• Performs other duties as assigned by hotel/department leadership.

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Job Tags

Contract work, Gangs, Night shift,

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