Job Description

Overview: The Security Operations Center (SOC) Analyst I provides support to One Sources Managed Security Services customers. The SOC Analyst I should have a background and general experience within Information Technology, and an intermediate knowledge of cyber security practices. The SOC Analyst I should also have a thirst for knowledge and an ability to tackle new problems quickly by using available security tools to successfully remedy issues with minimal supervision from the Senior SOC Analyst and/or SOC Manager. This role focuses primarily on security analysis (escalations and investigations), while also handling basic security engineering tasks (systems, upgrades, reporting, maintenance, etc). Responsibilities: Keep information regarding our clients, their data, and other sensitive information confidential Provide remote and on-site security and incident response support to a growing list of clients Triage security alerts and events to quickly determine scope, impact, and risk Investigate security alerts and events to correlate related events into incidents Based on research and threat intelligence sources, make practical and actionable recommendations to customers on next steps for alerts and events Proactively hunt for security exposures and threats in a customers environment Assist in new security customer onboarding and setup Update knowledge base to provide continuity among other company personnel Communicate ticket status and document updates to clients and technical staff as needed Provide first level after hours and holiday on-call support on a revolving basis with other staff Regularly scheduled for off-shift (evening or overnight) in a 4x10 or 3/4x12 model Interact with clients and vendors over the phone and in person in a professional manner Provide security tool tuning recommendations and feedback to the Security Engineering team Respond and manage internal security incidents as reported to the Security Operations Center? Data and system use must comply with?One Source?information security?policies and standards.? Unauthorized access to data and/or systems is prohibited.? Qualifications: Required Skills / Abilities: Basic knowledge of security concepts including, but not limited to, general security concepts, threats and vulnerabilities, digital forensics, threat hunting, indicident response, security architecture, mitigation techniques, etc. Basic knowledge of security tools and controls including, but not limited to, EDR, Network Security, Email Security, SIEM, SOAR, ITSM software, etc. Monitors and triages security alerts generated from various security tools and controls deployed in the customers environment Prioritizes security alerts to determine when escalation is required and successfully engages SOC Analyst II or Senior SOC Analyst Identifies customer issues and presents them to Senior SOC Analysts and SOC Manager clearly and consisely for timely resolution Possesses verbal and written communication skills for daily interactions with customers and fellow team members/coworkers Education / Experience: Bachelors Degree, or High School Diploma and additional industry experience 1-2 years of experience in a Cyber Security role with responsibility for investigation of security incidents or incident remediation Preference for direct experience in a Cyber Security Analyst role or appropriate industry certifications.? Willingness and desire to stay updated on the current threat landscape by using multiple sources (e.g., articles, podcasts, etc.) Ability to complete any/all training and certification requirements as assigned by the SOC Manager Updated: 7/30/2024 One Source Communications

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