Job Description

Join our PetMeds/PetCareRX (“PETS”) team as the UX Designer and be a driving force in our digital retail success. At PetMeds, we're on a mission to transform digital experiences, making it easier and more enjoyable for pet parents to care for their furry family members. As a UX Designer, you’ll blend creativity with innovation to craft customer-focused solutions that simplify and elevate the shopping journey. You’ll work closely with our Product and Engineering teams, turning business goals and customer insights into polished, user-friendly designs. Throughout the design and development process, your keen design sense, technical curiosity, and determination will drive you to create experiences that delight beyond expectations.

This is a hybrid role. Must be able to commute to either our Delray Beach, FL or Lynbrook, NY corporate offices 3x per week.

Key Responsibilities:

Create New Experiences (70%)

• Dig Deep: Ask insightful questions to uncover the root causes of challenges, then translate those insights into intuitive, user-centered designs that align with business KPIs.
• Stay Ahead: Identify unmet customer needs and monitor external trends to stay ahead of customer expectations.
• Design with Purpose: Independently create sketches, concepts, wireframes, user flows, and prototypes that vividly showcase the customer journey.
• Collaborate & Innovate: Work hand-in-hand with cross-functional teams to tackle complex problems, using design thinking exercises to craft positive customer experiences.
• Enhance & Optimize: Analyze user feedback and behavior, refining designs to enhance the overall experience.
• Test & Learn: Conduct thorough user testing (qualitative and quantitative) to guide design decisions and resolve usability issues.
• Be Proactive: Gather customer feedback from sources like TrustPilot, BBB, usability tests, A/B testing, and analytics to anticipate future needs.

Support Development Efforts (20%)

• Design Beautifully: Create visually appealing, user-friendly designs that emphasize clarity, minimizing the need for written instructions.
• Streamline Handoffs: Use our design system or create new components to ensure a smooth transition between design and development.
• Focus on Precision: Deliver pixel-perfect specifications and develop user flows that connect multiple user stories seamlessly.
• Craft Clear Microcopy: Write concise, helpful microcopy that aligns with users’ mental models and clarifies our products.
• Engage Through Animation: Leverage interactive animations based on industry best practices to enhance user engagement.

Communication & Presentation (10%)

• Defend Your Designs: Clearly articulate and justify your design decisions, breaking down features into MVPs that deliver immediate value.
• Foster Alignment: Effectively communicate across teams (Product, Data and Engineering) to ensure everyone is aligned and informed.
• Partner with Precision: Work closely with the FED team to ensure design solutions are executed flawlessly.
• Engage Leadership: Concisely communicate with eCommerce leadership to gather feedback and secure buy-in for design initiatives.

Qualifications:

Education & Experience:

Experienced Designer: 6+ years in UX/UI design, with a strong portfolio that demonstrates your ability to apply core UX design principles (user flows, wireframing, visual design, prototyping) to create end-to-end experiences.

Skills & Competencies:

• Tool Proficiency: Expertise in tools like Figma, Sketch, Photoshop, Miro, Principle, etc.
• Data-Driven: A history of using data to inform and drive design decisions.
• Multitasker: Proven ability to prioritize and manage multiple projects in a fast-paced environment.
• Effective Communicator: Strong communication skills, with experience directing teams to ensure alignment across departments (Merchandising, Product Management, Engineering).
• Curious Problem Solver: Independent thinker with a keen attention to detail, always looking for ways to improve.

Personal Attributes:

• Lead Courageously: Align personal values with PetMeds’ values, and demonstrate leadership in your role.
• Collaborate Broadly: Build trust and foster cooperation, thriving in a team-oriented environment.
• Customer Focus: Actively seek data-driven insights to better serve our customers.
• Drive Growth: Set ambitious goals and execute plans with precision.
• Cultivate Innovation: Challenge the status quo respectfully and explore new approaches to achieving our goals.

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance (and more)
• Hybrid work options
• Generous pet-related benefits and discounts
• Professional development opportunities and career growth
• Performance-based incentive awards
• 401k with company match
• Paid parental leave, surrogacy, and adoption benefits
• Unlimited Flex Time Off
• Education Reimbursement Program
• Working alongside a diverse group of collaborative and innovative team members
• Opportunity for growth and development across several areas of the organization

PetMeds/PetCareRX (“Pets”) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and help shape the future of our brand, creating memorable experiences for pet parent families everywhere!

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